Refund policy

Returns & Refunds

At Madfit, we want you to be happy with your purchase. If you're not satisfied with your order, you can request a return within 5 days of delivery.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 5 days of delivery.

  • The product must be unused, unwashed and unworn.

  • The product must be in its original condition with tags and packaging intact.

  • Products showing signs of use, washing, damage or alteration may not be accepted.

No Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color or product, you can return your original order and place a new order separately after your return has been processed.

Change of Mind / Size / Fit Returns

Returns due to change of mind, size or fit are accepted subject to the return conditions above.

Once the returned product is received and approved, your refund will be processed.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, misprinted or incorrect product, please contact us within 5 days of delivery with clear photos, an unboxing video and photos of the original packaging.

After verification, an eligible replacement will be arranged at no additional cost to you.

Please retain the original product and packaging until your claim has been reviewed and resolved.

Refunds

Once your eligible return has been received and inspected, your refund will be processed to the original payment method, subject to the applicable payment provider's processing timelines.

For COD orders, we will contact you to arrange the refund through an appropriate payment method.

How to Request a Return

You can submit a return request directly from your Madfit customer account:

  1. Sign in to your Madfit account.

  2. Open your order.

  3. Select Request Return.

  4. Select the item and reason for return.

  5. Submit your request.

All return requests are subject to review and approval.

For questions regarding returns, refunds or defective products, please contact Madfit customer support.